Service Policies

Payments

Boston Clean Crew accepts credit and debit cards only as a method of payment. Your card details are securely collected at the time of booking, but you will not be charged immediately. Instead, a temporary authorization hold for the full service amount is placed one (1) day before your scheduled cleaning. This is not a charge — it’s just a pre-authorization.
Your card is charged only after the service has been completed, and an invoice will be sent to your email. Payment details must be on file and authorized before service begins. If your appointment is canceled, the hold will be released within 2–5 business days.

200% Satisfaction Guarantee

At Boston Clean Crew, your satisfaction is our top priority — which is why we proudly offer a 200% Guarantee. If you’re not fully satisfied, we’ll fix it.
After your cleaning, we ask that you walk through the space with your cleaning team, using our cleaning checklist as a reference. If anything was missed, our team will re-clean those areas free of charge — during the same visit.
Important: Once you complete the walk-through, the job is considered finalized. Any requests made afterward may incur additional charges. If you’re not present or choose not to inspect the work at the end of the service, the 200% Guarantee becomes void.
Pro Tip: For move-out cleanings, we recommend that you or your landlord attend the final walk-through. If your landlord has a cleaning checklist, please share it with us before your appointment.

Cancellation Policy

Boston Clean Crew respects your time, and we reserve a team specifically for you. You may reschedule or cancel your appointment at least 24 hours in advance with no penalty.
Late cancellations will result in a $70 cancellation fee.

Maximum Hours

Our flat-rate services include a set number of hours per job type. If more time is needed due to job size or condition, additional time is charged at $40 per hour. We will always notify you in advance if we expect to exceed the included time.

Arrival Window

We do our best to arrive on time, but please allow a 1–2 hour window for arrival to accommodate traffic, parking, and other unforeseen delays.

Safety Policies

  • High Surfaces: We cannot clean areas above 6 feet due to safety and liability reasons.

  • Large Appliances: Cleaners cannot move heavy appliances. If you’d like cleaning behind or under them, please move them beforehand.

  • Interior Windows: Windows should be accessible via a 2–3 step ladder only.

  • Screens: Please remove window screens before our team arrives, as we are unable to detach or reattach them.

Stain & Mold Disclaimer

While our team will do their absolute best, we cannot guarantee full removal of mold or stubborn stains, especially on bathroom or kitchen grout and tile.

Move-Out Cleaning

Before we begin a move-out cleaning, please ensure that all furniture and personal items are removed from the space. Also, avoid scheduling moving activities during the cleaning.
If you’d like us to clean under or behind large appliances, kindly move them in advance.

Deep Cleaning

To help us clean as thoroughly as possible, we ask that you declutter, pick up clothes, and clear personal belongings before your deep clean appointment. This allows our team to access and sanitize all needed surfaces efficiently.